How to handle personal data during a crisis

By Guest blogger Gullik Gundersen Dec 6, 2017

Are we allowed more room to manoeuvre when handling personal data during an incident than during day-to-day operations? The legislation clearly states that no, you are not! We are not released from our obligations under data protection regulations, even when hit by something unexpected. Nevertheless, few businesses have the necessary processes in place to protect sensitive information in an emergency.

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Topics: Crisis Management

Who controls the truth during a crisis?

By Guest blogger Jarle Ramskjær Nov 24, 2017

Crisis communication is not just about handling the press. It's about how the organisation communicates with the authorities, partners, employees, media and the general public. It’s about the ability to convey important and precise information efficiently during a high-pressure situation.

But what happens when there is no correlation between how the business experiences a situation and how it’s presented by the media? Who decides what the truth is?

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Topics: Media and Communication

Do you think your wireless network is safe? Think again!

By Sophie Lamb Nov 10, 2017

We often operate under the assumption that everything is safe and sound regarding a company's cybersecurity until proven otherwise. A few weeks ago, The Guardian reported that "All Wi-Fi networks" are vulnerable to hacking. An unpleasant truth which indicates that your company's contingency plan should be updated as soon as possible. Here is what you should know and how to protect your company:

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Topics: Cyber crime

Why C-level Executives MUST Invest Time in Preparing for a Crisis

By Andrew Carvell Nov 2, 2017

If you adorn yourself with a c-level title, you are by extension responsible for how your business handles a crisis, even though you have the best crisis manager in-house. Faced with a serious incident; would you, hand on heart, be able to follow the established routines and procedures for crisis management?  

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Topics: Crisis Management

This is Why and How Your Business Should Establish Solid Notification Routines

By Kristian Pettersen Oct 20, 2017

Robust notification routines save lives and help avoid major injuries. It is neither difficult nor does it take a lot of resources to establish good alerting procedures in an organisation. Here is a simple overview of how you should proceed.

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Topics: Notification

Practise Crisis Communication with Tabletop Exercises

By Attallah McKay Oct 13, 2017

One of many good reasons for including tabletop exercises in your emergency response training is the ability to streamline your crisis communications efforts. Tabletop exercises are effective, cost-efficient and will help you raise awareness of the importance of clear and accurate information exchange in a high-pressure situation.

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Topics: Media and Communication, Crisis Management

Does Anyone Know Where the Crisis Management Plan Is?

By Andrew Carvell Oct 2, 2017

Putting together a business continuity or crisis management plan is for some organisations just a box-ticking exercise. It is about fulfilling a requirement rather than creating something useful, which means that when an incident occurs, few people know where the plan is, which page to go to or what to do. Not ideal in a stressful situation.   

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Topics: Preparedness, Crisis Management, Contingency system

How to Use Action Cards

By Andrew Carvell Sep 22, 2017

Action cards, checklists or aide memoirs are a fundamental and essential element of any crisis management organisation. This article looks at the key considerations for anyone revising or creating them.

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Topics: Crisis Management, Contingency

How the Aviation Industry Handles Next of Kin

By Andrew Carvell Sep 8, 2017

The handling of next of kin during an incident is one of the most important responsibilities of any crisis management team. The aviation industry is particularly challenged by this because they often operate in many different countries, and because planes are increasingly becoming a common method of public transport.

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Topics: Media and Communication, Crisis Management, Next of Kin

Why senior executives should be kept out of the crisis room

By Andrew Carvell Sep 1, 2017

When a crisis hits a company, most executive managers will instinctively try to involve themselves in the hands-on management of it. Although they certainly have important tasks and responsibilities in such situations, they should be kept out of the crisis management room at all costs.

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Topics: Crisis Management

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One Voice

One Voice is an specialist technology company based in London, UK and Trondheim, Norway. We provide a comprehensive web based software solution for risk and vulnerability analysis, emergency planning and crisis management. Our main product, CIM®, is the market leading software in these fields and forms the backbone of the national emergency response system in Norway.

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